top of page

FREQUENTLY ASKED QUESTIONS

What do you do on a tour?
       During the tour, we enjoy the beauty of Carson National Forest by riding through tree lined trails, open meadows, and making our way to the top of Greenie Peak to experience panoramic views.

How old do I have to be to drive a snowmobile?
      All renters must be 21 years of age. Drivers must be 16 years of age with legal parent/guardian present. Any driver under the age of 18 MUST obtain an off road safety certification for the state of New Mexico even if they hold a valid drivers license from https://www.offroad-ed.com/newmexico/ 

Drivers under the age of 18 may only drive our single snowmobiles. No Driver under 18 may operate a double. 

Will we stop for pictures?
       Absolutely. There are many different scenic photo opportunities.

Are there bathrooms?
      There are no bathrooms, just lots of trees.

Can we bring snacks?
      Absolutely. Bring only what you can carry on your own.

Do I need a reservation?
      Reservations are highly recommend.

What time do I need to be there?
      You need to arrive dressed and ready to go at least 30- 45 minutes before your tour starts.

​

What is the average tip for your guide?

      The average tip for your guide is $10-$20 per person.

​

Cancellation Policy

​

Customer-Initiated Cancellations:

  • Customers will receive a full refund of the booking fee if the reservation is canceled at least 72 hours (3 days) in advance. 

  • A cancellation fee of $25 per single unit or $50 per double unit will apply to cover operational costs. 

  • Customers may choose to purchase optional cancellation insurance for $20, which covers cancellations under circumstances outlined in the insurance terms. This insurance is separate from the refundable booking fee.  

  • Operator-Initiated Cancellations:  

  • Customers will receive a full refund if the operator cancels due to weather or other unforeseen circumstances.

​

 How to Cancel:  

  • Please contact us by phone to cancel or inquire about a cancellation. 

  • Online cancellations are not available.  

  • No-Shows and Late Arrivals:  

  • No-shows will be charged the full price. For example, if a reservation is made for 6 people but only 4 show up, the reservation is still charged for 6; no refunds will be given for fewer participants. 

  • Guests who arrive late and miss their scheduled tour will not receive a refund.

  • Guest Preparedness:  

  • Guests must come prepared with proper winter clothing. Those who are unprepared will not be allowed on the tour, and no refund will be issued.  

  • Additional Notes: 

        Walk-in reservations are accepted.  ​

​

bottom of page